Last updated: [03-09-2026]
This policy explains shipping and delivery arrangements for purchases made through www.healthyhamesha.in, operated by Rajshahi Healthcare.
1. Delivery Locations
We deliver to all over India, subject to availability of delivery services at your address.
Please check delivery availability for your location before placing an order.
2. Order Processing and Delivery Timelines
- Order processing: Orders are normally dispatched within 2 working days after confirmation.
- Delivery after dispatch: Estimated delivery is 3-5 working days, depending on the destination.
- Working days: Monday to Saturday, excluding public holidays.
Any different delivery timeline applicable to a particular product or location will be communicated before purchase.
If we cannot fulfil your order, we will inform you and arrange an eligible refund under our Cancellation, Returns & Refunds Policy.
3. Shipping Charges
Applicable shipping charges are displayed before you confirm your purchase.
Any free-shipping offer, minimum order requirement, or additional delivery charge will be disclosed before payment.
4. Dispatch and Tracking
An order is considered dispatched when it has been handed over for delivery.
We will notify you when your order is dispatched and provide tracking information where available.
Cancellation requests are accepted before dispatch. Once dispatched, an order cannot be cancelled under our standard cancellation policy. This does not affect the consumer rights described in our Cancellation, Returns & Refunds Policy.
5. Delivery Address and Failed Deliveries
Please provide a complete delivery address, correct PIN code, and an active contact number.
If you need to correct an address, contact us promptly. Changes may not be possible after dispatch.
If delivery is unsuccessful, contact us to discuss the available options. Any proposed redelivery charge will be explained and agreed with you before redelivery.
6. Delays, Missing Parcels and Damaged Deliveries
If your order is delayed, marked as delivered but not received, or arrives damaged, please contact us with your order number.
Keep the packaging and relevant photographs where possible to help us investigate. We will coordinate with the delivery partner and arrange an appropriate resolution.
Delivery estimates may be affected by transport disruptions, severe weather, or other unforeseen events. Nothing in this policy removes your rights concerning non-delivery, late delivery, or defective goods under applicable law.
7. Contact Us
Customer support email: info@healthyhamesha.in
Phone: 6398786962
Support hours: Mon-Sat 10am-5pm
Business address: 17 Amroha Greens, Joya Road, Amroha 244221 UP, India