Last updated: [03-09-2026]
This Privacy Policy explains how Healthy Hamesha, operated by Rajshahi Healthcare, collects, uses, shares, and protects personal information through www.healthyhamesha.in.
It applies when you browse our website, place an order, create an account, or contact us.
1. Information We Collect
Depending on how you interact with our website, we collect:
- Contact information: Your name, email address, and phone number.
- Order and delivery information: Billing and delivery addresses, products purchased, order history, and delivery instructions.
- Transaction information: Payment method, transaction reference, payment status, and information needed to process refunds.
- Account information: Login information and saved preferences, where you choose to create an account.
- Communications: Enquiries, feedback, complaints, and supporting information you provide.
- Technical information: IP address, browser and device information, pages visited, and information collected through cookies or similar technologies.
Information may come directly from you, from your interaction with the website, or from service providers confirming payment and delivery activity.
2. How We Use Information
We use personal information to:
- Process orders, payments, deliveries, cancellations, and refunds.
- Send order confirmations and service updates.
- Manage customer accounts and respond to enquiries.
- Investigate complaints, payment disputes, and suspected fraud.
- Maintain and improve website functionality and security.
- Keep records required for accounting, taxation, and other legal obligations.
- Send promotional communications where you have agreed to receive them or where otherwise permitted by law.
Where consent is required, we request it for the relevant purpose. Optional marketing consent is separate from the information needed to fulfil an order.
3. Payment Information
Payment credentials are entered through the payment provider’s payment interface. We receive transaction information, such as payment status and reference numbers, needed to confirm orders, reconcile payments, and process refunds.
The payment provider handles information under its own privacy policy and applicable requirements.
Please do not send card security codes, banking passwords, OTPs, or UPI PINs to our customer support team.
4. Sharing of Information
We share information where necessary with:
- Payment providers and banks: To process payments, refunds, and payment disputes.
- Courier and delivery partners: To deliver orders and provide delivery updates.
- Website and technology providers: To support hosting, store functionality, communications, and security.
- Professional advisers and authorities: Where reasonably necessary for accounting, legal obligations, or lawful requests.
Sharing is limited to information relevant to the purpose. Where required, we obtain your permission before sharing information for another purpose.
Where a service provider processes information outside India, the transfer must meet applicable legal requirements and data protection safeguards.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support functions such as shopping carts, account sessions, website preferences, and security.
Analytics or advertising tools used: [List the tools actually used and explain their purposes, or state “None”.]
You can manage cookies through your browser settings. Disabling essential cookies may affect features such as signing in or completing a purchase.
Where required by law, we obtain consent before using optional cookies or similar tracking technologies.
6. Retention and Security
We retain personal information for as long as needed for the purposes described in this policy, including order fulfilment, customer support, refunds, dispute resolution, and legally required recordkeeping.
When information is no longer needed and retention is not legally required, we delete it or make it no longer identifiable.
We use reasonable technical and organisational safeguards appropriate to the information we handle, including access restrictions and measures designed to protect against unauthorised access, loss, alteration, or disclosure.
7. Your Choices and Requests
You may contact us to:
- Review personal information you have provided.
- Request correction of inaccurate or incomplete information.
- Request deletion of information that we no longer need to retain.
- Withdraw consent where processing depends on your consent.
- Stop receiving promotional communications.
- Raise a concern about how your information is handled.
We may need to verify your identity before acting on a request. Requests are handled subject to applicable law and any necessary record