Last updated: [03-09-2026]
Welcome to Healthy Hamesha. These Terms and Conditions govern your use of www.healthyhamesha.in and purchases made through the website.
The website is operated by Rajshahi Healthcare, having its business address at 17 Amroha Greens, Joya Road, Amroha 244221 UP India, referred to below as “we,” “us,” or “our.”
Please read these terms before placing an order. They apply alongside our Privacy Policy, Shipping and Delivery Policy, and Cancellation, Return and Refund Policy. Nothing in these terms limits your rights under applicable consumer protection or food safety laws.
1. Use of the Website
To place an order, you must be legally capable of entering into a binding contract under Indian law.
You agree to provide accurate contact, billing, delivery, and payment information. You must not use the website for fraudulent or unlawful activities, interfere with its operation, or attempt to access information without authorisation.
2. Product Information
Product descriptions and label information are provided to help you make informed purchasing decisions.
Please review the ingredients, allergen declarations, nutritional information, directions for use, storage instructions, and any applicable precautions before purchasing or using a product.
Food products should be used according to their labelled purpose. General information on this website is provided for consumer awareness and does not replace individual medical advice.
If you notice a discrepancy in product information, please contact us for clarification.
3. Prices and Payments
Prices are displayed in Indian Rupees unless otherwise stated. The total amount payable, including applicable taxes, delivery charges, and other charges, will be shown before you confirm your purchase.
Payments must be made through the payment methods available at checkout. You must be authorised to use the selected payment method.
Prices may change for future purchases. Such changes will not alter the agreed price of an already accepted order without your consent.
4. Orders
Orders are subject to product availability, payment verification, and acceptance.
If an order cannot be fulfilled, or an issue requires clarification, we will contact you using the details provided. If we cancel an order, we will refund the amount paid for the cancelled order, including applicable charges.
We will not substitute a materially different product without your consent.
5. Shipping and Delivery
Available delivery locations, charges, and delivery timelines are provided during ordering or in our Shipping and Delivery Policy.
Please provide a complete and accurate delivery address. If a delivery issue arises, contact our customer support team for assistance.
Delivery arrangements do not exclude any remedy available to you under applicable law.
6. Cancellations, Returns and Refunds
Requests for cancellations, returns, replacements, and refunds are handled according to our Cancellation, Return and Refund Policy and applicable law.
Please contact us if an item arrives damaged, defective, expired, incorrect, or materially different from its description. Share your order number and relevant details so we can investigate and arrange an appropriate remedy.
Any restrictions on change-of-mind returns for food products do not remove your statutory rights concerning defective, unsafe, misdescribed, or otherwise non-compliant goods.
Applicable procedures, return shipping arrangements, and refund timelines are explained in the relevant policy.
7. Website Content
Website text, images, logos, and other materials belong to us or their respective owners.
You may access and use the website for personal shopping and information. Commercial reproduction or distribution of protected content requires permission from the relevant rights holder, except where permitted by law.
8. Privacy
Our Privacy Policy explains how personal information is collected, used, shared, and protected when you use the website or place an order.
Please review that policy for information about privacy enquiries and your applicable rights.
9. Responsibility and Consumer Rights
We remain responsible for obligations that apply to our business under Indian law.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable obligations relating to food safety, product defects, misleading representations, or consumer remedies.
10. Changes to These Terms
We may update these terms to reflect changes in our services or applicable requirements. The revised version will be published on this page with an updated date.
Changes will apply prospectively and will not retrospectively reduce your rights relating to orders already placed.
11. Governing Law
These terms are governed by the laws of India.
You may raise disputes before the courts, consumer commissions, or other competent authorities having jurisdiction under applicable law. Nothing in these terms restricts your statutory right to seek a remedy.
12. Contact and Grievance Redressal
For questions about these terms or assistance with an order, contact:
Legal business name: Rajshahi Healthcare
Business address: 17 Amroha Greens, Joya Road, Amroha 244221 UP India
Customer support email: info@healthyhamesha.in
Customer support phone: +916398786962
Support hours: 10am-6pm (Mon-Sat)
For complaints, contact:
Grievance Officer: Mr Saleem Zaidi
Email: help@healthyhamesha.in
Phone: 7037045485
We will acknowledge consumer complaints within 48 hours and redress them within one month of receipt.
Please include your order number, contact details, and a description of the issue to help us review your complaint.